There's a little story logic problem here. The bottom lives in a fourth-floor walk-up, which usually means it's in a converted townhouse with maybe eight or ten apartments total. But the building is big enough to employ two electricians who can appear at very short notice? I don't think so.
That aside, nothing like this ever happens to me when I have a power failure. I talk to an interactive voice system at the electric company and that's about it. I never actually interact with any real human.